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Questions about your subscription, a bug you found, or just curious about the platform — we usually reply within 24 hours.

Response time
Usually within 24 hours.
Weekends may be a little slower.
Billing issues
For subscription or payment help, visit your dashboard or select "Billing" in the subject below.
Platform status
Check uptime, incidents, and planned maintenance at status.paracrash.uk
Have you read the FAQs first? Most questions about pricing, cancellation, and features are answered there.
View FAQs
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Common questions

Before you write in

How much does ParaCrash cost?
£1.99/month with a 7-day free trial. That covers all 4 live modules, unlimited module exams, 5 AI patient simulations/month, and 2 overall programme exams/month. Extra AI patients are £0.99 each and extra overall exams are £0.50 — only if you go over the free allowance. See full pricing.
How do I cancel my subscription?
From your dashboard — click "Manage subscription" to open the Stripe billing portal. Cancellation takes effect at the end of your current billing period. No fees, no questions.
Something on the site is broken — what do I do?
Use the form above and select "Bug report", or visit the Feedback page for a dedicated bug report form. Please describe what page you were on and exactly what happened — it helps us fix things faster.
Will ParaCrash replace my formal training?
No — ParaCrash is a revision and practice tool, not a university programme. Always follow your clinical placement protocols and work within your scope of practice.
When are the remaining modules coming?
4 of 13 modules are live now. New modules release as we progress through our own BSc degree — roughly one per semester over the next 2 years. They're all included in your subscription at no extra cost.
I haven't received a reply — where's my email?
Check your spam or junk folder first. If you still haven't heard back within 48 hours, email us directly at [email protected] — the contact form occasionally hits spam filters on shared hosting.